About the Role:
We are seeking a highly skilled and proactive Service Reliability Engineer to join our fast-paced support team. This position demands strong coding expertise, a deep curiosity to solve problems independently, and the ability to leverage AI extensively to deliver high-quality solutions at speed. If you thrive in a dynamic environment and are passionate about building impactful tools, we’d love to hear from you.
Key Responsibilities:
Build standalone tools/dashboards with the support team to speed up request servicing.
Write clean, efficient code for simple integrations (e.g., 1-2 API calls).
Use AI creatively (beyond Copilot) to boost development and tool performance.
Figure out problems and solutions without detailed instructions.
Deliver high-quality work fast—simple tools shouldn’t take weeks.
Maintain and improve tools as needs evolve.
Qualifications:
Technical Expertise:
Proficiency in programming languages like Python, JavaScript, Go, or similar, with a track record of building reliable tools or applications.
Strong hands-on experience with at least one cloud provider: AWS, GCP, or Azure
Hands-on experience configuring monitoring, dashboards, and alerting systems using tools such as Prometheus, Grafana, ELK Stack, Datadog, New Relic, or OpenTelemetry.
Experience with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, ArgoCD).
Hands-on expertise with AI tools and frameworks (e.g., LLMs, TensorFlow, or custom scripts) to optimize development processes..
Problem-Solving & Curiosity:
Proven ability to tackle vague or complex problems, proactively seeking clarity and delivering solutions without needing detailed instructions.
A curious, analytical mindset eager to understand systems, users, and workflows deeply.
Collaboration & Communication:
Strong interpersonal skills to work effectively with the support team and stakeholders, translating requirements into technical solutions.
Comfortable receiving feedback and iterating quickly under the guidance of Michael and the team.
What We Offer:
A high-energy, collaborative team where your tools directly boost support efficiency and customer impact.
Freedom to experiment with state-of-the-art AI technologies and shape our development practices.
Competitive salary, comprehensive benefits, and a clear path for career growth